PRIVACY POLICY

 

Velmora Living takes the protection of your personal data very seriously and is committed to its security. This privacy policy has been prepared in accordance with the General Data Protection Regulation (GDPR), which applies throughout the European Union.

Responsible Entity

Velmora Living Email: kontaktvelmoraliving@gmail.com

For questions about data protection or the processing of your data, please contact the email address mentioned above.

What data we collect

When purchasing or creating an account in our shop, we may collect the following data:

  • Full name
  • Shipping and billing address
  • Email address
  • Payment data (processed securely by the payment provider — we do not store card data)
  • Order history
  • Usage data (via cookies)

How we use your data

Your data will be used exclusively for the following purposes:

  • Processing and delivery of your orders
  • Sending order confirmations and shipping notifications
  • Responding to customer inquiries
  • Fulfilling legal and tax obligations

We do not sell, share, or transfer your data to third parties for commercial purposes.

Legal basis for processing

We process your data based on the following legal bases of the GDPR:

  • Performance of a contract (Art. 6 para. 1 lit. b GDPR) — for processing your order
  • Legal obligation (Art. 6 para. 1 lit. c GDPR) — for fulfilling tax obligations
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR) — for improving our services

Your rights

As a data subject, you have the following rights according to the GDPR:

  • Right to access your stored personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure of your data ("right to be forgotten")
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with the Federal Commissioner for Data Protection and Freedom of Information (BfDI), the competent data protection authority in Germany

To exercise these rights, please contact: kontaktvelmoraliving@gmail.com

Data security

Your data is stored on secure, encrypted servers. We retain the data for as long as it is necessary to fulfill the purposes described in this statement and applicable legal obligations.

Cookies

Our shop uses technically necessary cookies for the operation of the platform (e.g., login, shopping cart) as well as analysis cookies to better understand user behavior. You can adjust your cookie settings at any time in your browser settings.

Changes to this statement

We may occasionally update this privacy policy. The current version will always be available on this page. We recommend that you check this page regularly.