Privacy Policy

Last updated: July 2026

At Voyera, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what your rights are when you use our website or make a purchase.

By browsing our site or placing an order, you accept the practices described in this Privacy Policy.

1. Who are we?

This website is operated by Voyera.

When this policy mentions "Voyera," "we," "our," or "us," we are referring to the company responsible for this online store.

If you have questions about this policy, you can contact us using the details provided at the end of this document.

2. Information we collect

We may collect different types of information to process your purchases and improve your experience.

Personal information

When you make a purchase or contact us, we may request:

• First and last name
• Email address
• Phone number
• Billing address
• Shipping address
• City and postal code
• Order history
• Information related to inquiries made to our customer service team

Information collected automatically

When you browse our site, we may also automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Browser language
• Pages visited
• Time spent on the site
• Referring website
• Date and time of access

This information is used solely to improve the site's functioning and prevent fraudulent activity.

3. How do we use your information?

We use your data to:

• Process and confirm orders.
• Manage shipments.
• Process payments.
• Issue receipts when applicable.
• Respond to inquiries.
• Provide customer service.
• Detect fraudulent transactions.
• Improve our website.
• Comply with legal obligations.
• Send information related to your purchase.

With your consent, we may also send you:

• Promotions.
• Discounts.
• New product launches.
• Store news.

You may unsubscribe at any time.

4. Legal basis for processing data

We process your information only when there is a legitimate purpose, such as:

• Executing a purchase contract.
• Complying with legal obligations.
• Preventing fraud.
• Improving our services.
• Handling requests made by you.
• When you give your consent for commercial communications.

5. Payments

Payments made in our store are processed through secure payment platforms.

Voyera does not store complete credit or debit card data.

Payment providers process this information in accordance with their own privacy policies and international security standards.

6. Shopify

Our store runs on the Shopify Inc. platform.

Shopify provides us with the infrastructure needed to offer our products and process orders securely.

Data stored by Shopify is protected through internationally recognized security systems.

You can review Shopify's Privacy Policy for more information on the data processing carried out by that platform.

7. Cookies

Our site uses cookies and similar technologies to improve the browsing experience.

Cookies allow us to, among other functions:

• Remember products added to the cart.
• Keep you logged in.
• Analyze how the site performs.
• Personalize content.
• Measure advertising campaigns.
• Improve the site's speed and stability.

You can set your browser to block or delete cookies.

However, some site features may stop working properly.

8. Marketing

If you agree to receive commercial communications, we may send you:

• Promotions.
• Coupons.
• News.
• New launches.
• Exclusive discounts.

You can unsubscribe at any time using the link included in our emails or by contacting us.

9. Who do we share your information with?

We share information only when necessary to operate our store.

We may share data with:

• Logistics and shipping companies.
• Payment platforms.
• Shopify.
• Fraud prevention services.
• Statistical analysis tools.
• Technology providers.
• Competent authorities when required by law.

We never sell or trade your personal information.

10. Data retention

We will retain your information only for as long as necessary to:

• Process orders.
• Comply with legal obligations.
• Resolve claims.
• Prevent fraud.
• Provide support.

When data is no longer needed, it will be securely deleted or anonymized.

11. Security

We implement technical and organizational measures designed to protect your information against:

• Unauthorized access.
• Loss.
• Alteration.
• Misuse.
• Disclosure.

Although no system is completely secure, we use industry-recognized practices to protect our customers' data.

12. User rights

You may request at any time to:

• Access your personal data.
• Correct inaccurate information.
• Update your data.
• Request deletion of information when applicable.
• Object to the use of your data for commercial purposes.
• Request information about the processing carried out.

To exercise any of these rights, please contact our customer service team.

13. Links to third parties

Our site may contain links to external pages.

Voyera is not responsible for the privacy policies or content of third-party sites.

We recommend reading the relevant policies before providing personal information.

14. Minors

Our site is intended for individuals with legal capacity to enter into contracts.

We do not knowingly collect personal information from minors without appropriate authorization.

If we discover that a minor's information has been collected improperly, we will proceed to delete it.

15. Changes to this Policy

We may modify this Privacy Policy when necessary to reflect legal, technological, or business changes.

The current version will always be available on this page along with the date of the last update.

Continued use of the site implies acceptance of such modifications.

16. Contact

If you have questions related to this Privacy Policy or wish to exercise any of your rights, you can contact us.

Voyera

📧 Email: soporte@voyera.com

Our team will respond to inquiries as soon as possible.